Returns & Exchanges

If you are not satisfied with your purchase and would like to Return or Exchange, you can do so within 24 (twenty-four) working days of receiving your order.

The items must be in the original condition and packaging, unworn and with security labels attached.

Please Contact Us, or email info@zydrune.com if you would like to Exchange or Return and we will be more than happy to help you out with the process. Approved refunds will be processed within 4 (four) working days of the receipt of returned items. Refunds will be made to the original credit card used at the time of the purchase.

Exchanged items will be sent in an average of 3 – 4 (three to four) weeks time. If the item is available to ship immediately, we will send it to you the same working day.

Please bear in mind that bespoke or personalised ZYDRUNE jewellery items, as well as earrings, cannot be Returned or Exchanged.