FAQ

CAN I ORDER A BESPOKE PIECE?

Bespoke jewellery service, which allows us to create your bespoke jewellery, is exclusively available for all ZYDRUNE customers. It is an opportunity to receive a unique high-end jewellery, designed to treasure your most memorable moments forever. Please fill in Contact Us form with your bespoke piece request and we will provide you with the quote for your work, and time frame needed for the production. Your bespoke jewellery process will involve a close communication with the designer. Followed by authentic hand drawn or CAD sketches, and in-house production in London. The jewellery will be expertly made using high quality materials, including diamonds or gemstones of your choice. Additionally, we will also be able to use your own materials, such as inherited gemstones or jewellery. Bespoke jewellery will come in official ZYDRUNE packaging and gift wrapping.

Bespoke ZYDRUNE jewellery service starts from £1,500 (one thousand fife hundred pounds) and takes 6 – 8 weeks to complete. Bespoke jewellery items are non-refundable.

CAN I HAVE ENGRAVING ON THE PURCHASED JEWELLERY?

Customised engravings are exclusively available for all ZYDRUNE customers. Most of our handmade rings, bracelets and other ethically made ZYDRUNE jewellery items are suitable for the inside or outside engraving. Please Contact Us if you are considering this service and provide your preferred text, drawing or a family crest. We will then be able to assess your request and advice you on the finalised decision. Therefore, we will help you to choose which engraving is best for your needs: hand engraving or laser.

The price of ZYDRUNE jewellery engraving starts from £50 (fifty pounds). Complimentary re-polishing and cleaning service is included in the price.

All ZYDRUNE jewellery items come with the Hallmark, which is a legal requirement for anyone trading in the U.K. and official ZYDRUNE branding.

HOW LONG WILL MY ORDER TAKE?

Most ZYDRUNE jewellery orders take 3 – 4 (three to four) weeks to complete, with every single individual item expertly handcrafted in the local London workshop. You will be informed via email when your purchase is ready to be shipped. Additionally, order progress will be displayed on My Account section. Items that are made to order, such as bespoke pieces, will have a different time frame. Bespoke jewellery items, depending on the complexity of the order, might take 6 – 8 (six to eight) weeks to complete.

If you need your order sooner, please Contact Us and we will try our best to meet your deadline.

WHERE IS ZYDRUNE JEWELLERY MADE?

Every single ZYDRUNE jewellery item is fully handcrafted in London. From the first stages of developing product, to the final steps of making jewellery. The aim of ZYDRUNE is to provide an exclusive, ethically made high-end jewellery product that has an outstanding design and excellent craftsmanship.

I CANNOT FIND MY FINGER SIZE IN YOUR RING SIZE OPTIONS. CAN ZYDRUNE MAKE A RING FOR MY SPECIFIC SIZE?

If you are unable to find the right size for your preferred ring or other jewellery, please Contact Us for the assistance. We will be more than happy to make smaller or bigger sizes, depending on your needs. Smaller size rings will remain the same price as per our website, whereas bigger sizes than what we offer will be slightly more expensive.

HOW DO I TAKE CARE OF MY PURCHASED JEWELLERY?

Remove your jewellery when cleaning, showering, doing exercise, applying cosmetics, perfume, lotion, hair products and other chemical substances. Try not to keep your jewellery together with other items to avoid scratching. Take your jewellery off before using swimming pools and hand sanitizers, their chemical substances tend to affect precious metals and organic gemstones of any type of jewellery. Try not to leave your jewellery items in direct sunlight, as it might also affect the colour of selective natural gemstones.

Do not hesitate to Contact Us for a professional polishing, cleaning or re-plating service. Hence, always use complimentary ZYDRUNE polishing cloth to keep your jewellery nice and shiny.

MY ORDERED JEWELLERY HAS ARRIVED FAULTY. WHAT DO I DO?

In the unlikely event of your order arriving faulty, as a result of negligent handling by post, please Contact Us to report about the problem. Please provide photographs and descriptions of your faulty item, as it will help us to identify issue faster and speed up the process of assessment. We will be more than happy to offer you a repair, brand new jewellery or a full refund at our own expense.

DO I NEED TO PAY DUTIES ON MY ORDER?

If you are placing an order from outside the U.K. you might be asked to pay additional costs associated with import fees to your country. Negligence in doing so might result in your parcel not being delivered and sent back to us.

We try to take all necessary steps to make sure that no duty charges are applied to our customers. However, it is possible that some countries might apply Custom Duty to your order.

Feel free to Contact Us if you need any assistance or more information about the duties in your country.

WHAT ITEMS CANNOT BE RETURNED?

Bespoke and customised ZYDRUNE jewellery items, as well as earrings, cannot be returned or exchanged for personalisation and hygiene reasons. Please bear in mind that engraved pieces are also non-refundable.